We're here to help with any questions or issues you may have.
JustTranscribe is a mobile app that makes audio transcription effortless. Record audio on your device and get high-quality text transcriptions instantly. Perfect for meetings, lectures, interviews, notes, and more.
For support inquiries, questions, or feedback, please email us:
support@justtranscribe.comWe aim to respond as quickly as possible, typically within a few business days
Simply tap the record button in the app to start recording audio. When you're done, tap stop and your transcription will be generated automatically.
JustTranscribe requires microphone access to record audio for transcription. Your recordings are temporarily uploaded to our servers for processing by AssemblyAI and are automatically deleted after transcription completes. Audio is never shared with third parties for advertising or marketing purposes.
You can sign in using email/password, Apple Sign In, or Google Sign In. Simply tap the sign-in button on the welcome screen and follow the prompts.
Yes. We take your privacy seriously. Audio is temporarily uploaded for processing and deleted automatically after transcription. Transcription text is temporarily stored to deliver results to your device, then automatically deleted after you view it — only metadata like duration and status is retained. We use anonymised analytics (PostHog, hosted in the EU) to improve the app. See our Privacy Policy for more details.
Yes. You can delete your account directly in the app settings (tap Settings → Delete Account), or by contacting us at support@justtranscribe.com. Your data will be permanently deleted immediately from our database, including any subscription metadata and usage logs.
JustTranscribe supports transcription in 100+ languages through AssemblyAI, including English, Spanish, French, German, Italian, Portuguese, Dutch, Hindi, Japanese, Chinese, Korean, and many more. The language is automatically detected.
Subscriptions are managed through your device's app store settings, not within JustTranscribe:
Cancellation takes effect at the end of your current billing period - you'll keep access until then.
Refunds are handled by Apple or Google, not directly by us. To request a refund:
If you encounter any issues or bugs while using JustTranscribe, please email us at support@justtranscribe.com with details about the problem, including:
We love hearing from our users! If you have ideas for new features or improvements, please send them to support@justtranscribe.com.